Complaints and service. With a clock on every stage.
You model your own process — stages, statuses, transitions. The system tracks time on every stage, flags cases approaching a deadline and escalates the ones exceeded.
The largest process running for one of our customers has 138 stages.
Over 15 years on the marketTrusted by:
Facing everyday challenges
Do these challenges affect your organization?
Emails fall into the inbox and disappear
Complaints land in different inboxes, get assigned to the wrong person, or never reach the team at all.
Customer calls asking about their complaint
With no visibility into their case, customers call and write repeatedly — overloading the entire support team.
Every employee handles things differently
Without a unified process, service quality varies, mistakes happen, and tracking team performance is a struggle.
Deadlines pass unnoticed
Without reminders, cases sit for weeks. Customers find out about delays on their own — and they're already unhappy.
Returning or collecting a product is courier chaos
Manually booking couriers, scanning documents, and tracking shipments consumes hours of work every single day.
Quality asks for stats — there's no data
Every report means manual work in spreadsheets — time-consuming, error-prone, and always available too late.
Returns and e-commerce managed in separate tools
Staff jump between platform panels, email, and spreadsheets just to piece a single case together.
No integration with internal systems
Data copied manually between systems — every transfer is a chance for errors and wasted time.
Customers worldwide, support only in one language
International customers receive replies in a language they don't understand, leading to frustration and escalations.
Solution
One place for all your tickets
What you get
Everything you need for after-sales support
Ticket management
Complaints, returns, service — any ticket type with its own form, statuses, and fields. One system for the entire organisation.
Email and SMS automatically
Automatic email and SMS notifications for customers and staff. Message templates, inbound email handling as tickets.
Shipments without leaving the system
Create DHL / DPD / GLS / Geodis / UPS shipments directly in the system. Full shipping history attached to every ticket.
Support in your customer's language
Interface, forms, and notifications in multiple languages. Ideal for companies operating in international markets.
Customer intake forms
Build custom forms with any fields. Embed the form on your website. Customers submit their case without emailing or calling — conveniently, any time.
Automations
Define rules — automatically assign tickets to people, send reminders. Set once, runs without any further action.
Workflows
Design your own status paths — from a simple return to a multi-step technical service. The system adapts to you, not the other way around.
Reports and analytics
Custom report templates, schedules, and exports. Track team workload and handling timeliness.
Developer support
Full REST API and ready-made integrations. Connect Reklamator to your ERP, e-commerce platform, or custom system.
A complaint is a chance to build loyalty
Turn tickets into a stronger bond with your customer
Customers
Lightning-fast communication inside every ticket
Forget hundreds of emails. Communicate with the customer directly in the complaint panel. Change history, emails, and statuses in one place — building real confidence.
Integrations
One system, every channel
It doesn't matter whether the customer writes by email or through a web form. Every ticket lands in Reklamator. You won't leave anyone without a response.
Teamwork
High-efficiency team collaboration
Assign tickets to specific people, leave internal notes, and mention colleagues. The whole team sees the full ticket history — no unnecessary emails, no wondering who's doing what.
Workflows
Your own rules — configurable workflows
Map your business process step by step — define stages, transition conditions, and responsible departments. At key moments in the process, the customer automatically receives a status update. Fewer questions, more trust.
Getting started
How Reklamator is deployed in your organisation
How does the system implementation process work?
At every stage of the implementation you can count on our support — from a demo of the platform’s capabilities through gathering your requirements to configuring the system.
Sign up and start your trial
Fill in a short form — you'll receive an account active for 30 days. Explore all features freely, with no commitment and no cost.
Tailor the system to your needs
Adapt the complaint-handling process to your organisation's workflow. Define custom fields, templates, and forms.
or let us handle the setup
If you'd rather not configure the system yourself, we'll do it for you. We'll gather your requirements and deliver a ready-to-use system — so you can start from day one.
Launch the system in your organisation
Invite your team, connect your mailbox, and embed the form on your website. The system is ready — your staff can start handling the first tickets.
Have a question? We're here
Our team is available by email and phone. We help with configuration, integrations, and any question — no queues, no bot on the front line.
FAQ
Frequently asked questions
Blog
Latest from the blog
