Blog
How teams handle complaints, returns, and repairs — and what's new in Reklamator
Field notes from the companies doing it every day, plus the latest from the system: the workflows they built, the mistakes they fixed, and the features we ship.
Featured
Service Order Handling Step by Step - From Intake to Settlement
The seven stages of a service order - what happens at each one, what has to be recorded, and what stops working once the process lives in an inbox and a spreadsheet.
A dedicated complaint system or a module in your ERP? Six questions that settle it
You have an ERP with a complaint module and you are wondering whether you need anything else. Six questions that settle it without guesswork — plus an honest answer on when the ERP module is genuinely enough.
The Most Common Complaint Handling Mistakes — 8 Traps That Cost the Most
The 8 most common complaint handling mistakes in companies and online stores — where they come from, what they really cost, and how to avoid them with a well-organised process and automation.
Courier Integration in Complaint Handling — Labels, Tracking, Less Manual Work
How integrating with couriers — DHL, DPD, GLS, Geodis, UPS — streamlines complaint and return handling: automatic labels, shipment tracking and no more retyping addresses by hand.
How to Automate Complaint Handling — Step by Step
A step-by-step guide to automating complaint handling in your company — from mapping the process, through forms and business rules, to courier integrations and monitoring.