Features
Everything you need to handle complaints
Reklamator brings issues, customer communication, shipping and reporting together in one fully configurable system.
Issues
Issues & complaint handling
Your team's command center — every complaint, return and service request in one place.
- Custom issue types
- Issue list with filters, sorting and saved views
- Quick issue creation from a form
- Full issue details with history, customer and product data
- Linking and duplicating related issues
- Global search across the whole system
Processes
Processes & automation
Design your issue flow exactly how your company works — no coding required.
- Process editor: statuses, steps and transitions
- Business rules and automated actions
- Separate processes for different issue types
Communication
Customer communication
Keep customers informed automatically and all correspondence tied to the issue.
- Notes and messages — internal and to the customer
- Automated email and SMS notifications
- Message templates
- Incoming email inboxes linked to issues
- Public complaint status page
- Remote form for customer self-service
Shipping
Shipping & couriers
Generate labels and manage shipments without leaving the system.
- Integrations with DHL, DPD, GLS, UPS, Geodis
- Shipping labels and handover protocols
- Shipment status tracking
Customers & products
Customers & products
Full context for every issue with a customer database and product catalog.
- Customer database: types, addresses and contacts
- Product catalog: categories, manufacturers and attributes
Configuration
No-code configuration
Adapt the system to your processes yourself — forms, fields and appearance.
- Issue form builder
- Custom fields for issues and customers
- Issue type definitions
- Message and document templates
- Themes and white-label
Files
Attachments & files
Keep documentation, photos and protocols together with the issue.
- Media library
- Issue attachments
- File and image preview
Reports
Reports & exports
Measure service performance and export data whenever you need it.
- Report generation
- Scheduled reports
- Data exports and downloads
Administration
Administration & security
Full control over access, organization structure and data security.
- User management
- Groups and permissions
- Organizations and branches
- System and email logs
- Data security and availability
REST API
REST API
Integrate Reklamator with your own systems and automate data exchange.
- Access your data through a REST API
- Integrate with your store, ERP or WMS
- Automate issue creation and updates
Multilingual
Multilingual
Serve customers and your team in multiple languages.
- Interface in Polish and English
- Communicate with customers in their language
- Message templates for different languages
Ready to start?
Try Reklamator in your company
Create a free trial account or check the pricing — we'll set the system up together with you.
FAQ