Ticket

A ticket is a single case recorded in the system — a complaint, return, service request or any other customer request that needs handling.

Every ticket has its own number, status and history, so the team knows which stage a case is at and who is responsible for it. The "one ticket = one case" principle keeps work organized and prevents threads from getting lost in an inbox.

Tickets enter the system from different channels — a form on your website, email or the support panel — and from that point on are handled in one place.

In Reklamator, the customer opens a ticket through a configurable form, and the team carries it forward through the complaint workflow until it is closed, with a full history of status changes.

Read in the docs