Warranty and non-warranty repair

A warranty repair is carried out at the guarantor's cost — the manufacturer's or the seller's — under the warranty granted. A non-warranty repair is the same technical work, billed directly to the customer.

To the technician the difference is often nil: same device, same fault, same operation. To the process it is fundamental, because it decides who pays, what document is produced at the end, and who receives it.

The catch is that the billing track is rarely known upfront. A customer brings equipment in convinced the repair is covered; only diagnosis reveals whether the fault falls within the warranty's scope or results from physical damage. A service order therefore has to be able to switch tracks mid-flight, rather than having one frozen at intake.

So the same workshop runs both tracks in parallel: warranty repairs settled with the manufacturer in bulk, non-warranty ones billed individually to the end customer. Splitting that across two systems means entering the same device data twice.

In Reklamator, warranty and non-warranty repairs run through a single process — see how that works in practice.

This describes workshop practice, not legal advice. How a warranty differs from statutory liability, and which deadlines apply in a given case, is determined by law, not by software.